AirAsia Customer Care Number, Helpline, Phone & Contact Number

Airasia Customer Care Number Complaint Email IDAirAsia Customer Care Number: – World Best Low-Cost Airline Air Asia is the low-cost airline of Kuala Lampur, Malaysia and has a very interesting story behind its today’s success. The airline was founded by a conglomerate that was government-owned DRB-Hicom in the year 1993. During the early days of working, the airline faced heavy losses and then it was bought by Tony Fernandes. Toney Fernandes was the former executive of Time Warner (Leading entertainment and multimedia conglomerate of America). After taking over the airlines, Fernandes took it to a new height of success and in the year 2002 started producing a profit. After 2002 AirAsia opened its wing of success with many domestic and international operations. For two years the airline worked under a challenging atmosphere with only two aircraft, 250 staff serving only one destination PulauLangkawai.

AirAsia At Present: At present AirAsia is the largest airline of Malaysia in terms of the number of flights it is taking place and destinations it is serving. In addition to being Malaysia’s largest airline in mention field, the airline is Asia’s largest airline too. In Asia, it secured the position for offering low-cost airlines in terms of passengers it is carrying daily and the number of flights being taking place.

The registered office of AirAsia is in Petaling Jaya of Selangor and headquarter of Airline is in Kuala Lumpur, Malaysia. Its main hub is in Klia2, Kuala Lumpur International Airport, Selangor, Sepang. The airline operates low-cost flights to 24 destinations including both national and international. The crew of AirAsia is triple the amount of Malaysian Airlines.  The turnaround time of the Airline is 25 minutes and it utilizes each aircraft average for 13 hours a day. At present, the airline has all Airbus families of aircraft having a seating capacity of 180 to 236 passengers.

In 2003, AirAsia achieved many milestones; first, it started its second hub at Senai International Airport in Singapore. The same year it started an international flight to Bangkok.  In the same year, it started its present affiliate Thai AirAsia that took flight between Singapore and Indonesia. It was followed by a flight to Macau in the year 2004 then to China and Phillippines in 2005.

In the year 2006, AirAsia took over Malaysia Airline’s Rural Air Service route in Sabah and Sarawak. It operated flight under the banner FlyAsianXpress.

By the end of the Year 2006, AirAsia focused on the development and expansion of its presence in Asian countries. In the year 2013, AirAsia approached the Indian government with its investment plan in Airlines. It started operation with a shareholding of 49 percent in sister airlines. Presently, AirAsia with its eight sister affiliate airlines has the most widespread network in Asia and Australia.

  • AirAsiaBerhad (Malaysia)
  • AirAsia Indonesia
  • Thai Airlines
  • Philippines AirAsia
  • AirAsia India
  • AirAsia X
  • Thai AirAsia X
  • Indonesia AirAsia X

AirAsia Berhad (Malaysia) – It was started in the year 2001, the main hub of the airline is in Kuala Lumpur, Kota Kinabalu, Kuching, Johor Bahru, and Penang.

AirAsia Indonesia – The affiliate airline started in the year 2004, it is a joint venture of AirAsia International Ltd and Awair International. The hub of the airline is in Jakarta, Bandung, Bali, Medan, and Surabaya.

Thai Airlines – The airline started in the year 2003 and it was a venture between Asia Aviation and AirAsia Investment. The operating hub of the airline is in Bangkok, Phuket and Chiang Mai.

Philippines AirAsia– The airline is the joint venture of Filipino Investor and AirAsia. It operates both domestic and international flights out of Cebu, Kalibo, and Manila. The airline has been awarded for World’s best low-cost airlines consecutively for seven years.

AirAsia India – The airline was established in the year 2007 and it was the joint venture of Tata Sons Limited and AirAsia Investment Limited.  Its main hub is in Bengaluru and Delhi.

AirAsia X – The X in AirAsia means the flights are of long-haul. Presently, AirAsia offers flights of long-haul in Asia Pacific region with Thai AirAsia and Indonesia AirAsia X. DatukKamarudin is the group CEO of AirAsia X. The group CEO of AirAsia is Tan Sri Tory Fernandes, AirAsiaBehradAireen Omar, Indonesia SunuWidyatmoko, Thai TassaponBijleveld, Philippines Joy Caneba, India Amar Abrol, X Behrad Benyamin Ismail, Thai AirAsia X NaddaBuranasiri, IndonesiaAirAsia X DendyKurniawan.

Awards And Recognition: In its tenure, to date, AirAsia has bagged the number of awards for being excellence in different fields. In the year 2003, the airline was awarded for developing airline of the year 2003. In the year 2004, it got the award for being Asia Pacific Low-Cost Airline of the year, the best-managed company in airlines and aviation sector, Best newly listed company, Triple a regional award for the best airline. Complete detail about award and recognition is present on the again award-winning website of the airline.

AirAsia Customer Care Number & Complaint Email ID

No service provider is termed as complete unless it offers strong customer support. AirAsia is best here too. It has round the clock operational customer care team. The customer care staff of AirAsia is polite and efficient to handle customer’s queries and concerns.

For any concern with regards to the operation of flights like ticket booking, cancellation of the ticket, language query, flight schedule and another helpline number of AirAsia can be contacted. For any logged complaint, complaint ID is shared with passenger and its resolution is ensured in the quickest possible time.

AirAsia India Customer Care Helpline Number : –  1860 500 8000/ +914442948300

AirAsia World Wide Customer Helpline Numbers:

India: +91 80 4666 2222 & +91 80 6766 2222
Australia: 1300 760 330
Hong Kong: +852 3013 5060
Thailand: +66 2 515 9999
China: +86 512 8555 7711
Japan: 0120-963-516
Macau: +853 6262 6352
Philippines: +632 722 2742
Indonesia: +62 21 2927 0999/ +62 804 1333 333
South Korea: 00798 1420 69940
Taiwan: +886 2 8793 3532
New Zealand:+64 9 887 6920
Malaysia: 600 85 8888
South Korea: 050 4092 00525

13 thoughts on “AirAsia Customer Care Number, Helpline, Phone & Contact Number”

  1. Hi Team,

    Due to COVID-19 issue, I was planning to reschedule my flight booking. But your team is unreachable, So I was not able to. My flight is in 4 hours from now. I wont be able to reschedule now as well. Then I planned to cancel the flight. But in your portal, I am not able to do that as well. When I am trying to cancel it, It is always re-directing me to helpline page. Why have you stopped us cancelling our own flight? With that, we were at least getting tax in refund.

  2. hELLO Air Asia Team,
    my flight Mumbai to Kolkata I5317 with PNR Number- W****D HAS BEEN cancelled .
    I want to reschedule flight but there no response from you people end.
    please help me rescheduling it .its schedulke to take off on 4 rth may 1.55 am
    I want to change it to 5 th May 1.55 may.
    please help
    my contact no 70******43

  3. Dear Sir,
    We go for booking a seat in Ranchi Delhi flight . our PNR is ONHZG.Due to some reason I am not able to do payment. We approach your customer Executive three times but result is zero. At first time your executive send a link,but this time we also not able to payment.2nd & 3rd time your executive not cooperate us properly. Due to this we are not able to book my ticket.Please look into matter urgentally.

  4. We have Import LED TV PANEL with Air Asia Airlines several times in the past 6 months. Normally, we are very happy with the service. However, on last month (November 2017), we had an unpleasant service. This has been very upsetting for us, and we want to send you a letter to give you the opportunity to respond.
    Last month imported goods are (LED TV PANEL) continuously damaged by every shipment. We are very sad with your service. So, please don’t again repeat this problem and kindly support with us.

  5. Pls tell me how would I escalate the matter I had a terrible and horrific experience with Air Asia yesterday I had a flight from Srinagar to Delhi at 9:50 am I reached airport on time however flight was cancelled without any prior intimation you won’t even imagine how much I had to suffer. I was accompanied by my infant kid and my wife .We had to wait for so long in chilling cold then we have decided to left the airport and we have booked the another taxi and hotel.
    Also your representatives were least bother with watt ever was happening there and replying very arrogantly. I would like to take this matter with your senior management. This is half of the story Really really horrific experience

    • Hi Team ,

      I flight was cancelled due to covid 19 , I did not get any mail / Msg for cancellation the flight .
      can you please cancel my ticket .

      thanks & regards
      Ravi Kant

  6. Am very happy to share my experience to you all.on 25th we traveled from Ranchi to Hyderabad.we faced some problem in Ranchi airport because we are new for the airlines.flight no 1585 Airasia at the same time Mr.sashikanth mishra & Nishant Singh this 2 gentleman’s make us feel with fabulous service hats-off to the Airasia.

  7. Dear Airasia team
    I have booked ticket from Bangalore to Bangkok to depart on 15 Oct 17.
    As I like to celebrate the Hindu festival Dipawali with my son in Bangkok, I like to carry 400 ml of Til oil in a tightly covered plastic bottle in my checked luggage. Pl advice me that is carrying 400 ml of oil is allowed in Airasia flights?

    I also plan to carry some condiments from MTR like masala, haldi, etc. Are such items allowed?

    Ravi S

  8. Hello AirAsia team,

    I need your help!

    I booked (on Jul 9) AirAsia flight for 23rd Sept i.e. from Mumbai to Sydney i.e. BOM –> KUL –> SYD for 3 passengers on this booking id – PLZ1GW

    BUT, on 28th Jul, I got the email from AirAsia saying my onward flight for 23rd Sept has been canceled & re-scheduled to 26th Sept (refer below thread email), after which I called your customer care center requesting that Me & my parents cannot travel on 26th Sept and would like to have refund (as mentioned in the email about refund policy – point no.3).

    Your Customer care rep said that I will receive the refund amount only for the onward flight, becoz the dates have been rescheduled only for the onward flight & not for the return flight & she asked me to fill the e-form for the refund, which I did, details below:-

    Case Acknowledgement – CAS-19441784-51151G CRM:0001265 (without attachment)
    Case Acknowledgement – CAS-19444285-8GV8K8 CRM:0001969 (with attachment)

    Then y’day when I checked Manage My bookings on the AirAsia web site & I found that even my return flight has now been canceled and then again I called your Customer care team (spoke to Kavya) and she confirmed me that even my return tickets have canceled becoz I asked for full refund which was not the case, as I asked for refund only for the onward flight as I thought that I will get refund only for my onward journey & not for the return journey, aforesaid by your Customer care team. Call case id CAS-19460157-3GN9DR

    Please Please Please! reinstate my return flight ticket for 30th Sept’17 which was scheduled earlier. I am traveling with my parents that they are pretty old & I do not wish them to have any further inconveniences. I want to make this journey memorable for my parents. So, please help me!

    For more update, you can read thru the below thread email and here is my Contact number +91 9920262118, I would be very glad if one of you would call me.

    Again, I need refund amount only for the onward flight and not for the return flight. Please reinstate my return ticket for 30th Sept’17 as scheduled.

    Fyi — Since my 23rd flight from Mumbai –> Sydney was Canceled, thus I booked another flight on 28th Jul from AirAsia, from KUL –> SYD under this booking ID – DM1CYT & from MUM–>KUL, I will be traveling thru another air line.

    Sorry for the long email, and I am positive that you will reinstate my return flight for 30th Sept.


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